Simply submit a support request or give us a call and our experienced staff can give you a rough idea of the time needed based on your description of the issues you are experiencing.

Payment is required in advance for all sessions. This can be done through PayPal, an EFT bank transfer or an eWallet cellphone payment. Once payment done send proof of Payment to monkeyshine@axxess.co.za

With PayPal, you can make payments to anyone with an email address. Here’s how to make a payment if you have a PayPal account Log in to your PayPal account. Click Send Money. Enter my email address (waynerathbone@axxess.co.za) and the amount you want to pay. Make your selection accordingly, then choose the reason for the payment. Click Continue. Review the amount, the payment method, and shipping address. Add a message (if you want to), then click Send Money. Paying by PayPal without an account! Log ontoPayPal website Look for a section on the payment screen that reads "Don't have a PayPal account?" You should see a link titled "continue checkout" somewhere in this section. Select this link to open the credit card input screen. Enter your personal information, billing address and credit or debit card information into the appropriate lines on the input screen. Click the "Review Payment" button when you are done. Review the payment details displayed on the screen to make sure everything is correct. If you need to edit any of the information, click the "Change" button at the bottom of that section. When you are satisfied that your credit or debit card information is accurate, click the "Pay Now" button to finalize your payment

You will receive a confirmation email with all the booking details. We will also ask you to either install TeamViewer or Skype, or upgrade to the latest version so that we can use the Skype/TeamViewer Screen Sharing feature to provide a complete diagnosis. You will be contacted to arrange a date and time. The technician will call you at the agreed time on your landline or mobile number or via WhatsApp to help you with a solution.

The technician will confirm the overview of your computer setup and the issues you are experiencing as stated in the booking form. The technician will make a screen sharing connection over TeamViewer or Skype so they can see your screen. If you have any problems installing or setting up Skype the technician can help you at the start of the session. You show and explain your problems to the technician and they will talk you through the solution